Shipping policy

All items are despatched using the Royal Mail, in most cases this will be done using their next day service; Special Delivery. Occasionally we will also use their Signed-For Service.

RETURNS

All our items come with a 30 day full refund policy. Our products are guaranteed against manufacturing faults, but not misuse or accidental damage.

We want the whole process of dealing with Personal Jewellery Service to be as simple as possible. In the event you do wish to return a product for whatever reason within 30 days, let the office know and we will send you a pre paid Royal Mail Special Delivery envelope.

On receipt of your returned goods we will authorise a refund or replacement. We aim to refund to your original method of payment within 48 hours, but please allow a maximum of 14 days for refunds to be processed and credited to your account.  

In order to process the returned item, it must be received back to us in pristine condition.