FAQs

How do I place an order?

We have tried our best to keep this as simple as possible. Select the item you want to buy, if there are options, select which one/s you would like. For instance when buying a chain you will be required to select the length, or a ring, will require a finger size. In some instances you can select a different size diamond.

How long will my order take?

When placing your order each item will display the approximate lead time, this can be just a few days to several weeks for intricate bespoke pieces.

What methods of payment do you accept?

We accept Visa, MasterCard and PayPal, Gemcard and web-credit

What happens if I am unhappy with the product?

In the unlikely event the product fails to delight, simply contact our customer support line on 01225 788762 or email us on queries@personaljewelleryservice.co.uk we will arrange for a pre-paid Royal Mail Special Delivery envelope to be sent to you. Once received back in the office, the product/s will be checked and as long as they are in pristine condition a refund will be processed.

Can I add money to the value of my e-wallet?

If you wish to spend more that the value of your e-wallet credit, the system will allow you to pay the shortfall at checkout.

How do I cancel an order?

Yes you can simply contact our customer support line on 01225 788782 or email us on enquiries@personaljewelleryservice.com

How is my jewellery delivered?

All packages with a value in excess of £100 will be despatched using the Royal Mail, in most cases this will be done using their next day service; Special Delivery. Occasionally we will also use their Signed-For Service. You are not liable for the package until you sign for it.

What packaging gift boxes are used?

We understand the importance of presentation as many items are purchased as a special gift. This is why every piece of jewellery we supply from a low cost pair of silver earrings to a large diamond ring costing many thousands of pounds; is delivered in a beautiful presentation box. (PHOTO OF BOXES)

What is your policy on conflict diamonds and your ethical policy?

LMG Jewellery and Personal Jewellery Service supports the Kimberley Process (www.kimberleyprocess.com) which is an International process to track and ensure diamonds are conflict-free. In July 2003, the United States passed a law adopting the Kimberley Process that requires all United States based diamond retailers to buy diamonds from manufacturers who have documentation warranting that the merchandise was obtained through legitimate channels. This has also been adopted by the European Union. Today, the EU actively enforces the Kimberley Process requirements as diamonds enter European ports. For further information, please read the European Commission's web page. (http://ec.europa.eu/dgs/fpi/what-we-do/kimberley_process_en.htm) 

Along with the global diamond industry, LMG Jewellery and Personal Jewellery have a zero-tolerance policy toward conflict diamonds. Through measures such as the Kimberley Process, which tracks diamonds from mine to market, the industry in partnership with the United Nations, governments, and non-governmental organizations, polices diamond exports to prevent the trade of illegal diamonds.

At LMG Jewellery and Personal Jewellery, we only purchase diamonds through the most respected suppliers who, like us, proudly adhere and enforce the standards established by the Kimberley Process. All of our diamonds are warrantied to be conflict-free. If one of our suppliers were ever found in violation of that process, we would immediately sever our relationship. LMG Jewellery and Personal Jewellery will continue to support and promote any process that works to uphold legitimacy in the diamond trade.

Apart from the Kimberly process LMG Jewellery and Personal Jewellery are proud that our own production goes one step further. Our own state of the art factory only uses gold that is conflict free adhering to the standards of the World Gold Council.

Can I order product in specific sizes or lengths?

In many instances this can be done. Simply contact our customer support line on 01225 788782 or email us on enquiries@personaljewelleryservice.com

Can I specify the quality of the gems/diamonds I want in my order?

As leading manufacturers and owning our own factory we can tailor the quality of the gems/diamonds to you specific requirements. Contact our customer support line on 01225 788782 or email us on enquiries@personaljewelleryservice.com

What if I cannot find suitable product on your site?

Call our Customer Service department us on 01225 788782 or email us on enquiries@personaljewelleryservice.com. We can discuss your specific requirements and where necessary we can even send one of our Jewellery Consultants to visit you at home or place of work.

What guarantee do you offer?

In the unlikely event of the product being faulty, we offer a lifetime guarantee against faulty manufacture. This guarantee excludes accidental damage.

*Item must be returned in pristine condition.

 Will you rhodium plate my jewellery?

White gold in any carat is an alloy of pure (yellow) gold and other metals to give a white colour. 9, 14 and 18ct yellow gold also contains alloys, but these differ as there is no requirement to change the colour of the metal. Rhodium, a bright white metal is plated to the surface of almost all white gold jewellery to enhance the colour and finish. In time Rhodium plating may wear off, which is a normal occurrence when rhodium-plated jewellery is worn. You can have the shine and brightness of your white gold jewellery brought back to its original beauty by having the rhodium re-plated. 

Re-plating is an easy option. Rhodium plating not only enhances the lustre of white gold, but also makes the diamonds and precious stones appear brighter. Rhodium plating, when carried out by experienced jewellers will enhance the life and durability of your white gold jewellery.

How Often Do You Need Rhodium Plating or Dipping?

This depends on how the piece is worn, the more wear and tear the piece undergoes the quicker it may wear. Excessive sweating and chlorine exposure can affect the life of rhodium. When it comes to the type of jewellery, the plating on earrings and pendants tends to wear off slower compared to rings and wedding bands because rings are more in contact with your body and other surfaces that you touch. 

If you prefer not to have white gold, many pieces Personal Jewellery Service manufacture can be made in platinum, which does not require rhodium plating as it is a naturally white metal. 

At Personal Jewellery Service we want our customers to be completely satisfied. We will therefore re-rhodium any piece of jewellery we supply free of charge for a period of 18 months. After 18 months this will be a chargeable service. 

Your statutory legal rights are not affected by this offer 

How can I measure my finger and provide you with the size?

If you do not know your finger size, we can send you a measuring band free of charge to measure your finger accurately and easily.

In the event the ring you ordered needs adjusting up or down simply call our helpline on 01225 788782 or email queries@personaljewelleryservice.co.uk  and we will be happy to assist you.

What if the ring you deliver is the wrong size?

Most people do not have an exact size; finger sizes fluctuate depending on several factors including the weather and body temperature. If you find your ring is too big or too small we will gladly re-size it for you; once, free of charge. Please call 01225 788782 or email enquiries@personaljewelleryservice.com and we will be happy to assist you.

Does any of your jewellery contain nickel as I have an allergy to it?

All the jewellery we manufacture is completely nickel free, which means there is no nickel content whatsoever.

Do we deliver outside the United Kingdom?

Because of the difficulty of arranging insurance for jewellery shipments we are unable to send jewellery outside the United Kingdom. 

Can I specify the date you send my jewellery?

This can easily be done (subject to normal delivery times). Just call 01225 788782 or email enquiries@personaljewelleryservice.com and we will be happy to assist you.

Do I receive a valuation with the jewellery?

All items of jewellery valued in excess of £500 will be delivered with a complimentary comprehensive valuation, including a digital photograph.

 

 

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